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Network Manager

We are looking for an experienced technician who really knows their stuff when it comes to managing a small business computer network. We need you to take care of all the core “behind the scenes” elements that make a business network run smoothly, so our customers can focus on doing their jobs instead of worrying about IT.

You will succeed in this role if you:

  • Know your stuff when it comes to managing physical servers, virtualization, switches, backup/recovery strategies, network security, and firewalls
  • Are obsessive about staying ahead of problems – you believe that an ounce of prevention is worth way more than a pound of cure
  • Can effectively relate to your internal teammates, some of whom will be bringing business requirements to you for technical answers, and others who will be handling day-to-day support of the network you manage
  • Tend to be that person who is always trying to build the better mousetrap, even when you have to do it on a limited budget

About the Company

Paragus Strategic IT is a rapidly growing outsourced IT company based in Hadley, MA. We seek to serve like-minded organizations who view IT as an investment. As an Employee Owned company, we are always looking for partners who are committed to provide an amazing customer experience that helps us make IT fun.

Summary Job Description

The Network Manager manages the day-to-day proactive maintenance on complex client networks including; monitoring system performance, configuration, maintenance, backups, and repair per Paragus best practices.

Responsibilities

  • Ensures all client networks comply with Paragus best practices
  • Collaborates with dedicated client team to deliver outstanding customer service
  • Creates and maintains comprehensive documentation as it relates to server and network topology, asset inventory, and configuration(s)
  • Creates, requests, and presents technical specifications and requirements for purchasing of new servers, networking equipment and workstations via quote procedure
  • Manages the day-to-day operations of client systems by monitoring system performance, configuration, maintenance, and repair
  • Applies revisions to host system firmware and software
  • Works with vendors to assist support activities
  • Ensures proper security and disaster recovery measures are in place and perform regular checks
  • Performs regular file archival and purge as necessary per client retention polices
  • Ensures OS patches and upgrades are applied on a regular basis, and upgrade administrative tools and utilities
  • Participates in after-hours upgrades, troubleshooting, and on-call availability as needed
  • Advanced Network Architecture and design including project planning and delivery

Qualifications

  • 4+ years of prior IT experience required
  • Experience working for a service provider preferred
  • Intermediate knowledge of Microsoft operating systems and suite of products (Outlook, Word, Excel PowerPoint, etc.) required
  • Hands on experience with wired and wireless networking, PC and server virtualization software, virus protection, backup systems, Windows Server topologies
  • Demonstrated ability to manage multiple priorities and follow through on projects to completion
  • Advanced network configuration, monitoring, and troubleshooting experience required
  • Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance
  • Strong documentation, inter-personal, and communication skills
  • Experience with infrastructure design and layouts preferred
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