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Relationship Manager

Summary

We’re looking for a passionate people person with some technial background who can serve as the bridge between Paragus and our customers. Your mission is to be our point person for understanding our clients' buisiness and advocating for their needs within Paragus. 

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities

  • Operates as a cross functional team "captain" and primary point of contact for any and all matters specific to your customers
  • Builds and maintains strong, long-lasting customer relationships and account health through established milestones
  • Develops a trusted advisor role with accounts, customer stakeholders and executive sponsors
  • Translates business and technical concepts to create common framework between internal and client teams
  • Serves as the customer advocate, ensuring timely and successful delivery of our solutions according to customer needs and objectives
  • Forecasts and tracks key account metrics
  • Ensures consistent and quality experiences throughout the customer relationship lifecycle
  • Assists with high severity requests or issue escalations as needed

 

Qualifications

  • 3-5 years of account management or other relevant experience
  • Excellent listening, negotiation and presentation skills
  • Strong verbal and written communications skills
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in collaboratively identifying and delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple accounts at a time

 

Ideal Candidate

We’re looking for a fun-loving person to join our family! Our ideal candidate would have excellent customer service and communication skills, both written and verbal. You’ll need to know your way around Microsoft Office Suite, as we use those apps for everything. You will also be using some custom software so being able to adapt to new technologies quickly will come in handy. The ability to multi-task is of the utmost importance, as you’ll have many clients to juggle. You should have the ability to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player as well. We also want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company.  Lastly, we hope you love beer – whether that be Root Beer or a local IPA – because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub. Beer not your thing? That’s fine, we’re also really into great coffee and sweet treats.  

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