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Client Service Concierge

Summary

We’re looking for an enthusiastic customer service person who has a strong aptitude for technology.

You will be responsible for providing our clients with exceptional customer service through the intake and assignment of incoming issues and requests. You should be empathic and understand the impact that technical issues or changes have on a person's workday.

 

Responsibilities

  • Effectively manages large amounts of incoming requests via phone, email and internal projects
  • Appropriately scopes requests in terms of time sensitivity and business impact and assigns to appropriate resources
  • Accurately performs initial ticket creation, documentation and assignment to appropriate support queues
  • Quickly and accurately prioritizes incidents and promotes proper Incident Management
  • Appropriately captures and communicates expectations of clients and peers
  • Resolves basic technical issues
  • Assists with special projects as assigned 

 

Qualifications

  • Passion for providing excellent service to customers
  • 0-2 years of end-user and desktop support experience
  • Knowledge of Microsoft operating systems and suite of products (Outlook, Word, Excel PowerPoint, etc.) is preferred
  • Exposure to help desk processes and procedures with experience with service desk management tools
  • High degree of professionalism, attentiveness and communication excellence (both verbal and written)
  • Ability to diplomatically interact and communicate with all levels of an organization
  • Ability to apply proper office management practices and administrative support processes
  • Strong analytical and problem solving skills
  • Ability to remain calm under pressure and work in a fast paced environment

 

Compensation & Benefits: Besides your standard fare like health, dental, PTO, etc, you'll also enjoy:

  • Culture, culture, culture! Think: fun events, good beer from our own taps, great snacks (like staff lunches from the grill), amazing people (if you don't like to laugh, don't apply)
  • Dog friendly office! (because what's better than having a furry friend around)
  • Extra-curricular (optional) committees, training classes, and mentorship
  • Employee Ownership
  • 401k
  • Salary: $30,000-$45,000

 

Ideal Candidate

We’re looking for a fun-loving person to join our family! Our ideal candidate would have excellent customer service and communication skills, both written and verbal. You’ll need to know your way around Microsoft Office Suite, as we use those apps for everything. You will also be using some custom software so being able to adapt to new technologies quickly will come in handy. The ability to multi-task is of the utmost importance, as you’ll have many clients to juggle. You should have the ability to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player as well. We also want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company.  Lastly, we hope you love beer – whether that be Root Beer or a local IPA – because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub. Beer not your thing? That’s fine, we’re also really into great coffee and sweet treats.  

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